The short version
The official support email is support@mymingshu.com, usually answered within 1–2 business days. Users in mainland China can also reach us through the official WeChat support account shown on this page. Destiny Book is still a small independent team, so support is not available 24/7, but real issues are handled directly by the product team rather than passed to an outsourced desk.
1. Official support email
Official support email: support@mymingshu.com
We usually reply within 1–2 business days.
2. WeChat support
Users in mainland China can also reach us through the official WeChat support account shown on this page. The QR code is for top-ups and product support, not a community group.
3. What we can help with
All of the following can be submitted through the channels above:
- Account and payment problems
- Verifiable issues such as a duplicate charge, or a payment that succeeded but did not deliver the content.
- A report that did not generate
- A failed generation, missing content, or an entitlement that did not unlock correctly.
- Bugs and feature requests
- Page errors, mobile layout problems and suggestions.
- Corrections to content
- If a term, source attribution or explanation is wrong, we want to know.
- Partnerships and media
- Content partnerships and media enquiries.
4. About response times
Destiny Book is still a small independent team, so support is not available 24/7.
Real issues are handled directly by the product team rather than passed to an outsourced desk.